Shipping Policy

Shipping Charges

• Shipping is free for all domestic orders above ₹1,199.
• For domestic orders below ₹1,199, a shipping charge of ₹90 will be applicable.

Order Tracking

You can track the shipping status of your order by logging into your account on our website.

Shipping & Delivery

To ensure that your order reaches you safely and on time, we ship through reliable and trusted courier partners.

Currently, each order can be shipped to only one delivery address. If you wish to ship products to multiple addresses, please place separate orders for each destination.

We strive to dispatch orders within 4 working days from the date of order placement within India. However, in certain cases, dispatch may take longer due to stock availability or other unforeseen circumstances. If there is any delay, we will inform you via telephone or email.

While we make every effort to ship all items in an order together, there may be situations where some products are unavailable. In such cases, your order may be shipped in multiple consignments. You will be informed accordingly via telephone or email.

Penkart.in reserves the right to cancel any order due to reasons such as incorrect pricing, product description errors, product interchange, or other technical issues. In such cases, the full amount paid by the customer will be refunded as per our Cancellation and Refund Policy.

Packaging & Damaged Deliveries

All products are dispatched in tamper-proof packaging.

If you receive a package that appears tampered with or damaged, please refuse delivery and immediately contact us:

Email: aektacorporate9@gmail.com
Phone: +91 98250 67010
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM

Please mention your order reference number while contacting us.

We will make every effort to arrange a replacement shipment at the earliest.

Invoice & Tax Compliance

As per Indian tax regulations, all products (including gifts and promotional items) will be shipped with an invoice showing the applicable product value.

Delivery Timeline

Once dispatched, orders are typically delivered within 2 to 7 business days, depending on the destination and courier service.

If you do not receive your package within the timeframe indicated by the courier company, please contact us via phone or email. We will do our best to assist and ensure timely delivery.

However, Penkart.in shall not be held responsible for delays caused by circumstances beyond our control, including courier delays, natural calamities, strikes, or other unforeseen events.

Delivery Confirmation

For security purposes, the delivery partner may require a signature or delivery acknowledgment upon receipt of the package.

Non-Delivery & Refunds

If the product has not been delivered within 30 days from the date of purchase, the customer will be eligible for a full refund of the purchase amount.